Return Policy and Customer Service
Contact Us By Phone
Reach a customer service representative by phone at:
Office Local: 916-487-4483
Office Long Distance: 800-585-4483
Hours: Monday - Friday between 8:00 am and 5:00 pm PST.
Contact Us By Fax
24 hrs. Fax customer service at 1.916.487.2446
Pac West Trailer Company, Inc. staff may assist you in an attempt to determine the correct part items for your repair project, however the customer is fully responsible for the final determination of applicable part numbers ordered. If incorrect part items are ordered and need to be returned, the customer will be responsible for all return shipping costs. There will be no refunds on items returned to us that are received damaged due to improper or inadequate return packaging.
Customer has 10 days from the receipt of shipped parts to request the return of any of the following items for a full refund:
- Any item received that is unopened.
- Any item received with missing parts or components.
- Any item that was received defective or damaged.
- Any item in new condition with original packaging and accessories.
- Freight must be prepaid to return destination; we will not accept COD shipments.
Returned items postmarked after the 10 day period will be accepted if they comply with the above mentioned criteria, but there will be a 15% restocking fee deducted from the refund.
A Return Authorization is required for any return. To request a Return Authorization, e-mail us and please note "Returns" in the message box. Please state the reason you wish to return the product and be sure to include your order number, name and date of purchase.
All return items must be securely packed and shipped to the address indicated below. Include a printed copy of the Return Authorization that you received. Products that show clear evidence of use will not be accepted for refund.
Pac West Trailer Company, Inc.
4190 Roseville Road
North Highlands, CA 95660
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.